New Diagnosis · Pinnie
Your Pinnie advocate turns a new diagnosis into a clear plan: the right specialist, the right tests, the right second opinion, and a single source of truth. Covered by Traditional Medicare.
Covered by Traditional Medicare for people who qualify.
Covered by Traditional Medicare
Maria V.
Registered Nurse · 18 yrs
Specialties
Experience
Maria has spent eighteen years in clinical nursing across cardiology, oncology, and chronic disease. She has supported hundreds of patients through the disorienting first weeks after a diagnosis and knows what good early care actually looks like.
Priya S.
Experienced Care Navigator · 12 yrs
Specialties
Experience
Priya has spent twelve years inside insurance and benefits work. She handles the prior auths, appeals, and records transfers that pile up in the first weeks after a diagnosis. Her work keeps the calendar moving while you process the news.
Hannah B.
Registered Nurse, Patient Advocate · 9 yrs
Specialties
Experience
Hannah has spent nine years working as an in-house patient advocate at a major medical center. She has translated thousands of diagnoses into plain language, prepared families for the hard conversations ahead, and built practical roadmaps for the first ninety days. She is energetic and thorough.
How Pinnie works
Our team includes registered nurses, licensed social workers, and experienced care navigators. They handle the work around your care: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician provides clinical oversight.
Step 1
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Your advocate handles the appointments, the prior auths, the appeals, and the calls in your care plan. Covered by Traditional Medicare.
Ready when you are
An experienced Pinnie advocate can be on your case today. Covered by Traditional Medicare for people who qualify.
How we help after a new diagnosis
A new diagnosis lands fast and asks for slow, careful decisions. Your Pinnie advocate gives you both: someone to slow down with, and someone moving the system forward at the same time. Here is what they handle.
Stories from our patients
Member stories. Some details changed for privacy.
I left the doctor's office in shock. By the next week my advocate had a roadmap, a specialist appointment, and a second opinion lined up. I felt like a person again.
Norma, 70 · Naples, FL
My doctor's office said the workup would take eight weeks. My advocate cut it to three. I had a treatment plan before I expected to even have a referral.
Edward, 72 · Cleveland, OH
I had a stack of test results and no idea what to do with them. My advocate organized them, summarized the key findings, and walked me through the implications.
Yvonne, 65 · Columbus, OH
I wanted a second opinion but didn't want to offend my doctor. My advocate handled it gracefully, transferred my records, and got me into a top specialist in two weeks.
Harold, 68 · Detroit, MI
Our team includes nurses, social workers, and experienced care navigators. Covered by Traditional Medicare for people who qualify.
From our advocates
After a new diagnosis, most of what you remember from the visit is the word itself. Your advocate sits with you and translates the diagnosis in plain language: what it means, what the next decisions are, what tests still need to happen, and what the realistic timeline looks like. They put it on paper. You stop having the conversation in your head at three in the morning.
The first ninety days after a diagnosis usually involves several specialist visits, advanced imaging, lab work, and a treatment decision. Your advocate maps it out: who you need to see, in what order, by when. They schedule the visits, follow the prior auths until there is an answer, and adjust the plan when the calendar changes. The roadmap becomes the source of truth for you and your family.
Second opinions are common after a new diagnosis and they are easier when someone else handles the logistics. Your advocate identifies a high-volume specialist in your insurance network, transfers your records and imaging, and prepares the consult. They know how to handle the conversation with your existing doctor so nothing gets awkward. Most patients say it was the best phone call they did not have to make.
There is real grief and disorientation in a new diagnosis, even when the plan is good. Your advocate respects that. They take the phone calls, the prior auths, and the records transfers off your plate so you can rest, talk to family, or do whatever you need to do. The medical system keeps moving. You don't have to push it alone.
Frequently asked
Traditional Medicare covers Pinnie. You need Medicare Parts A and B. Eligibility also depends on your health needs. A Pinnie physician confirms it on your first call. Pinnie Health bills Traditional Medicare for these services, the same way your doctor visits are billed. Most patients pay nothing out of pocket. Some owe a deductible, copay, or coinsurance, based on their coverage. We explain expected costs before you agree to anything.
Start by calling us. Your advocate will walk you through your diagnosis, help you understand what it means, and create a step-by-step plan. You do not need to figure this out alone.
Absolutely. Getting a second opinion is your right and often recommended. Your advocate will gather your records, find a qualified specialist, and handle all the logistics so you can feel confident in your diagnosis.
We aim to match you with an advocate within days of your initial call. For urgent situations, we prioritize getting you connected as quickly as possible so you have support right away.
Related conditions
Check your eligibility with a Pinnie advocate today.
Covered by Traditional Medicare
