For home care agencies
Pinnie handles the calls, the coordination, and the paperwork your aides do not have time for. Your team stays in the home. We take care of the rest.
Your organization does not pay for Pinnie. Patients who qualify are covered by Traditional Medicare.
Covered by Traditional Medicare
94%
Family satisfaction.
When families know someone is on top of the calls and the calendar, complaints drop and reviews go up. Your agency gets the credit for both.
How Pinnie works
Our team includes registered nurses, licensed social workers, and experienced care navigators. They handle the work around your care: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician provides clinical oversight.
Step 1
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Your advocate handles the appointments, the prior auths, the appeals, and the calls in your care plan. Covered by Traditional Medicare.
Ready when you are
Stronger outcomes, longer length of stay, happier families. Your agency does not pay for Pinnie.
How a Pinnie advocate helps your clients
Your aides handle the activities of daily living. Pinnie handles everything that happens off the schedule.
From our advocates
Your aides are in the home. They cannot sit on hold with Medicare. They cannot call the cardiologist back. Pinnie does. We take the logistical weight off your team so the hours your client pays for go toward actual care.
Most home care visits are a few hours, a few days a week. A lot happens in between. Pinnie checks in daily by phone, watches for the small changes that lead to falls and hospitalizations, and loops you in when something needs more hours or a different plan.
When a family member calls your office worried, your team often is not the right person to answer their Medicare question or insurance question. Pinnie is. We become the trusted contact, which means fewer worried calls to you and more trust in your agency.
Frequently asked
Your agency does not pay us. Pinnie Health bills Traditional Medicare for care advocacy, the same way doctor visits are billed. Most clients pay nothing out of pocket. Some owe a deductible, copay, or coinsurance, based on their coverage. We explain expected costs to each client before they agree to anything.
Pinnie is non-clinical and does not visit the home. We reinforce your plan, handle calls and coordination your aides cannot do during a shift, and tell you when something needs more hours or a different approach.
Send us the client name and best phone number by call or email. We reach out within 24 hours, confirm Medicare eligibility, and get started. There is no new system for your team to learn.
We introduce ourselves on the onboarding call and become a regular point of contact. Families know we work alongside your agency, not instead of it.
Refer in 30 seconds. We onboard the client within a day. You stay informed.
Covered by Traditional Medicare
