Pinnie Help & Support
Frequently Asked Questions
Security & Compliance
How does Pinnie ensure the security of my data? Pinnie takes data security seriously and is both SOC2 and HIPAA-compliant. We never sell your information and will only share your records with others if you explicitly authorize it.
Approach to Care
Which states are Pinnie available in? Pinnie is available in all 50 states!
What is a care advocate? Pinnie care advocates are seasoned professionals—physicians, nurses, and other healthcare experts who have navigated the system firsthand. They understand your challenges and are here to ensure you receive the care you deserve. From making calls and scheduling appointments to organizing your records, they handle every detail so you don’t have to.
How do I connect with a care advocate? Pinnie is fully virtual, so connecting with a care advocate is easy. After signing up, you can connect with your advocate via our online platform via chat, email, phone, or video from anywhere in the U.S. All communication is secure and HIPAA-compliant.
Contact & Support
How do I get in touch with the Pinnie support team? You can reach out to us via email at support@pinnie.com and we will be back in touch with you within 24 hours. Alternatively, we are available by phone at (555) 555-5555.
Insurance & Billing
How much does Pinnie cost? Pinnie is covered by insurance for more than 65 million Americans with Medicare or Medicare Advantage plans. The vast majority of our patients pay $0 out of pocket.