Frequently Asked Questions

Traditional Medicare covers Pinnie. You need Medicare Parts A and B. Eligibility also depends on your health needs. A Pinnie physician confirms it on your first call. Pinnie Health bills Traditional Medicare for these services, the same way your doctor visits are billed. Most patients pay nothing out of pocket. Some owe a deductible, copay, or coinsurance, based on their coverage. We explain expected costs before you agree to anything.

Yes, and that's a good thing. Your advocate works alongside your doctors, not instead of them. We can share updates with your care team (with your permission) so everyone stays on the same page. Many doctors appreciate having an advocate involved because it means their patients are more likely to follow through on care plans.

We want you to feel comfortable with the person helping you. If it's not the right fit for any reason, just let us know and we'll match you with someone new. No hard feelings, no awkward conversations. The most important thing is that you have someone you trust.

Your doctor focuses on diagnosing and treating you during your appointments. But there's a lot that happens between appointments: dealing with insurance, coordinating prescriptions, finding specialists, understanding bills. That's where your advocate comes in. We handle the stuff that falls through the cracks so your doctor can focus on your health.

Absolutely. Many of our patients have a family member who helps manage their care, and we love working with them. With your permission, your advocate can loop in your family members or anyone else you trust. They can join calls, get updates, and help make decisions together with you. You're always in charge of who's involved.

Your advocate doesn't disappear when things get serious. That's when you need us most. If you're hospitalized, we can help coordinate with the hospital team, make sure your other doctors are informed, and help plan your transition home. We'll also help you understand any new medications or follow-up appointments before you leave.

You don't need a computer at all. Just call us at (929) 244-2339 and a real person will pick up. We can do everything over the phone: signing up, meeting your advocate, and getting help with your care. If you do want to use our website, your advocate or a family member can walk you through it. But the phone works just fine.