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For doctor's offices

The calls your team is making for free. We will take them.

Pinnie pairs your Medicare patients with a licensed advocate who handles the calls, the coordination, and the paperwork. So your team can practice at the top of their license.

  • Specialists found and scheduled
  • Medicare and prior auth calls handled
  • Care plan reinforced between visits
  • Concise updates back to your team

No cost to your organization. No cost to your patients.

Refer a patientOr call (929) 244-2339

Covered by Traditional Medicare

94%

Patient and family satisfaction.

When the calls get answered and the appointments get made, patients trust the system more. Your practice gets the credit.

How Pinnie works

A licensed clinician who actually picks up the phone.

Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.

  1. An older woman at her kitchen table working on a laptop with a coffee mug beside her.

    Step 1

    Match

    Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.

  2. An older man in his living room laughing on a phone call.

    Step 2

    Connect

    Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.

  3. A grandmother walking on a tree-lined park path holding hands with her young granddaughter.

    Step 3

    Carry on

    Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.

Ready when you are

Send your next Medicare patient to Pinnie.

No new tool for your team. No cost to your patients. Better outcomes between visits.

Refer a patientOr call (929) 244-2339

How a Pinnie advocate helps your patients

Three ways we lighten the load.

Your team handles the visit. Pinnie handles the calls, the coordination, and the questions families would otherwise bring to you.

  • Coordination and logistics

    • Find specialists who accept the patient's plan
    • Schedule and confirm appointments end to end
    • Coordinate across multiple providers
    • Manage DME, home health, and personal care setup

  • Better outcomes between visits

    • Daily touchpoints for high-risk and chronic patients
    • Medication reminders and pharmacy coordination
    • Reduce avoidable ED and urgent care visits
    • Catch deterioration early and loop you in

  • Patient and family experience

    • Plain-language explanations of diagnoses and plans
    • Insurance and billing translation
    • A dedicated advocate, not a call tree
    • Fewer “help me understand my bill” calls to your front desk

From our advocates

How a Pinnie advocate actually helps a primary care practice.

The calls your team is making for free.

Your front desk is on the phone with Medicare. Your MA is finding a cardiologist. Your nurse is explaining a bill again. None of that is billable. Pinnie absorbs that work, so your team is back to clinical work that actually pays.

Care plan adherence, between visits.

You set the plan in clinic. What happens between visits is usually invisible to you. Pinnie checks in daily, reinforces what you said, and tells you when something is drifting. Adherence goes up. Avoidable ED visits go down.

The advocate every patient should have.

You have probably wished every patient had a daughter who is a nurse. Pinnie is the closest thing to that, available to every Medicare patient at no cost. We do not replace anyone. We make every plan you write more likely to actually happen.

Frequently asked

Common questions, honest answers.

Nothing. Pinnie is paid through Traditional Medicare for care advocacy. Your practice does not pay us, and your patient pays nothing out of pocket.

Give your patients an advocate.

Refer in 30 seconds. We onboard within a day. Your front desk gets quieter.

Refer a patientOr call (929) 244-2339

Covered by Traditional Medicare