For skilled nursing facilities

Your residents go home with help.

Pinnie can pair your residents with an experienced advocate who can assist with their care and transitions to home.

  • Discharge planning and navigation with your interdisciplinary team
  • Stronger hospital partner confidence

Your organization does not pay for Pinnie. Patients who qualify are covered by Traditional Medicare.

Covered by Traditional Medicare

30 days

The window that decides everything.

Readmits happen in the first month at home. Pinnie advocates check in every day, catch the small things, and loop in your team or home health before a small thing becomes an ED visit.

How Pinnie works

An experienced advocate who actually picks up the phone.

Our team includes registered nurses, licensed social workers, and experienced care navigators. They handle the work around your care: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician provides clinical oversight.

  1. An older woman at her kitchen table working on a laptop with a coffee mug beside her.

    Step 1

    Match

    Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.

  2. An older man in his living room laughing on a phone call.

    Step 2

    Connect

    Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.

  3. A grandmother walking on a tree-lined park path holding hands with her young granddaughter.

    Step 3

    Carry on

    Your advocate handles the appointments, the prior auths, the appeals, and the calls in your care plan. Covered by Traditional Medicare.

Ready when you are

Make every discharge a Pinnie discharge.

Fewer readmits. Stronger hospital partnerships. Higher family satisfaction. Your facility does not pay for Pinnie.

How a Pinnie advocate helps your residents

Plan, execute, and follow through on every discharge.

Your clinicians do the rehab. Pinnie carries the support through to home, where most readmissions begin.

  • Plan a safer discharge

    • Coordinate with your IDT and discharge planner
    • Review the discharge plan with resident and family
    • Confirm follow-up appointments and providers
    • Arrange home health, personal care, and equipment
  • Advocate at home

    • Scheduled check-ins through the high-risk first weeks
    • Medication support and refill coordination
    • Transportation and community resource help
    • Escalation protocols when symptoms shift
  • Build family trust

    • A dedicated advocate, not a hotline
    • Plain-language care plan explanations
    • Guidance on ED vs primary care decisions
    • Fewer grievances and service calls back to you

From our advocates

How a Pinnie advocate actually helps in skilled nursing.

Discharge day is the riskiest day.

Families are overwhelmed. Medication lists change. Three appointments need to land. Pinnie starts before discharge, sits in on the planning call, and is on the phone with the family the morning the resident goes home. The day stops being a free fall.

The hospital is watching.

Your hospital partners track 30-day readmits from your facility. A structured post-discharge program is exactly what they are looking for in a preferred SNF. Pinnie gives you that program without changing your staffing.

Fewer 9pm calls back to your DON.

When a family does not know what to do, they call the place they trust. That used to be you. With Pinnie, it is the advocate who knows the case. Your team finds out about the issue at handoff, not at midnight.

Frequently asked

Common questions, honest answers.

What does this cost our facility?

Your facility does not pay us. Pinnie Health bills Traditional Medicare for care advocacy, the same way doctor visits are billed. Most residents pay nothing out of pocket. Some owe a deductible, copay, or coinsurance, based on their coverage. We explain expected costs to each resident before they agree to anything.

When do we refer?

Ideally a few days before discharge so we can sit in on the planning call. Same-day referrals work too. Send us the resident name and best contact info by phone or email.

Do you replace home health?

No. Pinnie is non-clinical advocacy that runs alongside home health. We confirm visits happen, reinforce the plan, and escalate concerns to the home health team and primary care provider.

Which residents qualify?

Pinnie serves residents with Traditional Medicare Parts A and B. Eligibility also depends on the health needs of each resident. A Pinnie physician confirms it on the first call.

Make your next discharge a Pinnie discharge.

Refer in 30 seconds. We start before discharge day. Your readmits start to drop.

Covered by Traditional Medicare