For partners
Send your next patient to a person who picks up.
Two ways to refer. Pick whichever fits your workflow. We onboard the patient within a day and keep you in the loop.
Your organization does not pay for Pinnie. Patients who qualify are covered by Traditional Medicare.
HIPAA compliant. Covered by Traditional Medicare.
Two ways to refer
We are ready when you are.
Call us
Talk to a real person. We will take the referral on the phone and start onboarding the same day.
Email us
Send the patient name and best contact info. Anything else you share helps us serve them faster.
HIPAA compliant. Covered by Traditional Medicare for patients who qualify.
What happens next
An experienced advocate, on the case within a day.
Our team includes registered nurses, licensed social workers, and experienced care navigators, with physician oversight.
How Pinnie works
An experienced advocate who actually picks up the phone.
Our team includes registered nurses, licensed social workers, and experienced care navigators. They handle the work around your care: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician provides clinical oversight.
Step 1
Match
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Connect
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Carry on
Your advocate handles the appointments, the prior auths, the appeals, and the calls in your care plan. Covered by Traditional Medicare.
Frequently asked
Common questions, honest answers.
Which patients are eligible?
Pinnie serves patients with Traditional Medicare Parts A and B. Eligibility also depends on the health needs of each patient. A Pinnie physician confirms it on the first call.
Is this HIPAA compliant?
Yes. Our intake is HIPAA compliant. The minimum we need is a patient name and a way to reach them. Anything else you can share helps us serve them faster.
How fast will the patient hear from Pinnie?
We reach out within 24 hours of receiving the referral. Same-day onboarding is common when we have the patient on the phone with you.
How do we get updates after we refer?
We send concise updates after meaningful events and escalate when something needs your attention. No new system to log into.
What does this cost?
Your organization does not pay us. Pinnie Health bills Traditional Medicare for care advocacy, the same way doctor visits are billed. Most patients pay nothing out of pocket. Some owe a deductible, copay, or coinsurance, based on their coverage. We explain expected costs to each patient before they agree to anything.
Send your next patient to Pinnie.
Refer in 30 seconds. We onboard within a day. You stay in the loop.
Covered by Traditional Medicare