Caregiver Support · Pinnie
Your Pinnie advocate handles the appointments, the paperwork, and the phone calls so you can be a daughter, a son, a spouse again. Not a full-time case manager. Covered by Traditional Medicare.
Most patients pay nothing out of pocket.
Covered by Traditional Medicare
Karen T.
Licensed Clinical Social Worker · 14 yrs
Specialties
Experience
Karen has spent fourteen years working with family caregivers. She knows the slow burn of caregiving, the resentment that builds when no one else helps, and the guilt that comes with admitting you need a break. She finds the support, talks through the hard conversations, and writes the plan that makes things sustainable.
Marcus W.
Licensed Clinical Social Worker · 16 yrs
Specialties
Experience
Marcus has spent sixteen years walking families through long-term caregiving for parents and spouses. He knows how to bring siblings to the same table, how to read advance directives in plain English, and how to set up the support that keeps the primary caregiver standing.
Rosa G.
Licensed Clinical Social Worker · 18 yrs
Specialties
Experience
Rosa has spent eighteen years specializing in family caregivers. She has built respite plans, navigated insurance coverage for in-home aides, and led difficult family conversations across generations and languages. She is the advocate who treats your wellbeing as part of the care, not an afterthought.
How Pinnie works
Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.
Step 1
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.
Ready when you are
A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.
How we help caregivers
Caregiving runs on logistics, emotion, and sheer time. You can't outsource the love. You can outsource the phone calls, the prior auths, and the paperwork. Here is exactly what your Pinnie advocate handles for you.
Stories from our patients
Member stories. Some details changed for privacy.
I was on hold with Medicare for an hour while my mom waited. My advocate took that off my plate. She handles every call now, and I sleep again.
Maria, 69 · Orlando, FL
I didn't know respite care was covered. My advocate found two qualified aides, scheduled them, and now my husband and I get one Saturday a month off.
Frances, 71 · Jacksonville, FL
My brother and I disagreed on every decision for our dad. My advocate ran a family call that finally got us on the same page. It saved my marriage.
Steven, 73 · Sarasota, FL
I was crying every night. My advocate found me a caregiver support group and a therapist who took my insurance. I'm not the same person.
Linda, 75 · Naples, FL
Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.
From our advocates
If you have ever spent an afternoon trying to schedule a single specialist visit while also making lunch for your parent, you know the math doesn't work. Your advocate handles the calls, the prior auths, the records transfers, the rescheduling, and the follow-up. That is hours back in your week. You stop being your loved one's case manager and go back to being their daughter, son, or spouse.
Respite is more than a good idea. It is what keeps you from collapsing. Your advocate identifies what is covered through Medicare and supplemental programs, vets local home-health agencies, schedules trial visits, and handles the paperwork. Whether you need a few hours a week to grocery shop or a longer stretch to attend a wedding, your advocate makes it real.
Many caregiver stories include a family member who disagrees, disappears, or shows up only to second-guess. Your advocate sits in the middle. They run family calls with neutral language, document the decisions in writing, and keep everyone informed at the same time. When tough topics come up like driving, finances, or moving to a new level of care, your advocate has had this conversation hundreds of times and knows how to keep it productive.
Caregivers carry depression, anxiety, and physical strain at much higher rates than the general population. Your advocate checks in on you, not just the person you are caring for. They connect you with caregiver support groups, find therapists who take Medicare, and flag when something you said sounds like burnout. You are part of the care plan, by design.
Frequently asked
Pinnie is covered by your loved one's Traditional Medicare plan, the same way their doctor visits are covered. Medicare pays us to help navigate their care, so there is no extra charge to you or your family member.
Get matched with a Pinnie advocate today.
Covered by Traditional Medicare
