Medicare Phone Calls · Pinnie
Medicare. Insurance. Pharmacy. Specialist offices. Your Pinnie advocate makes the calls and stays on the line until there is an answer. Covered by Traditional Medicare.
Covered by Traditional Medicare for people who qualify.
Covered by Traditional Medicare
David L.
Experienced Care Navigator · 22 yrs
Specialties
Experience
David has spent twenty-two years inside Medicare. He knows which 1-800 line gets you the right department on the first try, which extension reaches a real person, and how to escalate when a call goes nowhere. He stays on hold so you do not have to.
Priya S.
Experienced Care Navigator · 12 yrs
Specialties
Experience
Priya spends her days inside insurance phone trees. She handles prior auth calls, pharmacy holds, and the back-and-forth between plan and provider. She has the reference numbers ready and the patience to keep calling back until there is an answer.
Maria V.
Registered Nurse · 18 yrs
Specialties
Experience
Maria has spent eighteen years on hospital floors and outpatient clinics. When a call needs clinical context, like dosing questions or a fast follow-up on lab results, she handles it. When the doctor needs to be on the line too, she sets up the three-way.
3+ hours
Hold time you will never see again.
is the average hold time when calling Medicare during peak periods
How Pinnie works
Our team includes registered nurses, licensed social workers, and experienced care navigators. They handle the work around your care: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician provides clinical oversight.
Step 1
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Your advocate handles the appointments, the prior auths, the appeals, and the calls in your care plan. Covered by Traditional Medicare.
Ready when you are
An experienced Pinnie advocate can be on your case today. Covered by Traditional Medicare for people who qualify.
What your advocate handles
You name the issue. Your advocate makes the calls, navigates the phone trees, escalates when needed, and reports back when the issue is resolved.
Stories from our patients
Member stories. Some details changed for privacy.
I called Medicare three times and got transferred to dead lines. My advocate had it sorted in one call. I have not picked up that phone since.
Catherine, 71 · Albany, NY
My pharmacy kept saying my insurance had to clear it. My advocate did the three-way call. The medication was at the counter the next day.
Robert, 74 · Tampa, FL
A claim had been pending for months. My advocate called every week, kept reference numbers, and got it processed in three weeks. I never sat on hold.
Yvonne, 68 · Cleveland, OH
My doctor needed to talk to my plan directly. My advocate set up the three-way call and kept it focused.
Frank, 76 · Buffalo, NY
Our team includes nurses, social workers, and experienced care navigators. Covered by Traditional Medicare for people who qualify.
From our advocates
You call your advocate or send a message in plain language. "My pharmacy says insurance won't cover this medication." "I have not gotten my lab results from last month." "My claim was denied and I do not understand why." Your advocate confirms the goal, asks for any reference numbers you have, and starts working.
They have your authorization on file, so they can speak directly with Medicare, your insurance plan, your pharmacy, your specialist offices. They navigate the phone trees, sit on hold, escalate when needed, and document each call. Three-way calls are set up when a provider needs to be on the line too.
Most calls do not resolve on the first try. Your advocate knows when to ask for a supervisor, when to file a formal grievance, and when to use Medicare's appeal process. They keep calling back until there is an answer. You get updates as things move.
When the issue is resolved, your advocate sends you a short written summary: who was called, what was decided, when the resolution will land, and what (if anything) you need to do next. The phone log lives in your file so future calls have a paper trail.
Common situations
Frequently asked
Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare covers qualifying services.
Yes. With your authorization, your advocate can call Medicare, insurance companies, doctor offices, pharmacies, and any other healthcare entity on your behalf. We handle the hold times and the transfers so you do not have to.
During your onboarding, we set up the proper authorizations so your advocate can speak with Medicare and your providers on your behalf. It is a simple one-time process.
Your advocate keeps calling until there is an answer. We track every call, document the outcome, and follow up on pending items. You get updates without having to pick up the phone yourself.
Check your eligibility with a Pinnie advocate today.
Covered by Traditional Medicare
