Medication Management · Pinnie
Prescription running out and the doctor has not renewed it? Doctor retired and nobody is refilling your meds? Your Pinnie advocate calls the office, finds a new prescriber if you need one, and keeps following up with the office and your pharmacy. Covered by Traditional Medicare.
Most patients pay nothing out of pocket.
Covered by Traditional Medicare
Maria V.
Registered Nurse · 18 yrs
Specialties
Experience
Maria keeps the medication list straight. When a refill request sits unanswered at a doctor's office, she calls and keeps checking on it. When a new prescription lands on top of an old one, she checks for interactions and makes sure every prescriber knows what changed.
Joan M.
Registered Nurse, BSN · 24 yrs
Specialties
Experience
Joan has spent twenty-four years helping people home from the hospital. She goes through the new medication list line by line, compares it with what is already in the cabinet, and gets the doctors and pharmacy on the same page about what to take and what to stop.
Priya S.
Experienced Care Navigator · 12 yrs
Specialties
Experience
Priya works the coverage side. She works with your prescriber on prior authorizations, helps you understand your options when a prescription is denied, checks your plan formulary for covered alternatives, and walks you through Extra Help and assistance program applications when a medication costs too much.
44%
Getting and keeping medications is where we help most.
of Pinnie patients we reviewed needed hands-on help getting, affording, or keeping track of their medications
How Pinnie works
Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.
Step 1
Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.
Step 2
Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.
Step 3
Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.
Ready when you are
A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.
What your advocate handles
Refills get stuck between the doctor, the pharmacy, and the plan. Your advocate sits in the middle, makes the calls, and keeps following up so you are not the one chasing them.
Stories from our patients
Member stories. Some details changed for privacy.
I came home after hip surgery with a folder of papers I could not understand. My advocate had every follow-up booked, my medications sorted, and a home health aide arranged within two days.
Lawrence, 79 · Indianapolis, IN
My SSRI was denied because the plan wanted me to try a cheaper one first. My advocate worked with my doctor to document why I needed this specific medication. Approved in nine days.
Robert, 68 · Tampa, FL
My father was discharged on a Friday evening with no follow-up scheduled. His advocate called Monday morning, got everything booked, and caught a medication conflict his hospital team missed.
Rosa, 67 · Miami, FL
Nobody was coordinating between my psychiatrist and my cardiologist. My advocate caught a drug interaction neither of them had flagged. She got them on a call together.
Catherine, 73 · Albany, NY
Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.
From our advocates
Most refill problems start with a renewal request that nobody answers. The pharmacy faxes the office, the office is backed up, and the bottle runs empty. Your advocate calls the office, confirms the request reached your doctor, and keeps checking on it. They also check with the pharmacy, and they let you know where it stands.
Doctors retire, practices close, and people move closer to family. Suddenly nobody is responsible for your refills. Your advocate finds a doctor near you who accepts Medicare and is taking new patients, books the first visit, and sends your records and medication list ahead so the new doctor can pick up your prescriptions without starting from scratch.
Hospitals add medications, stop others, and change doses. The new list rarely matches the bottles at home. Your advocate goes through it with you, checks it with your doctors, and updates your pharmacy so you know exactly what to take, what to stop, and when your next refill is due.
Eight prescriptions with eight refill dates is hard for anyone to keep straight. Your advocate works with your pharmacy to line refills up on one date, sets up pills sorted by day where the pharmacy offers it, adds reminders, and arranges home delivery if getting to the pharmacy is hard.
When a plan denies a prescription or asks for a prior authorization, your advocate works with your doctor to send what the plan needs and follows up until there is an answer. When a medication costs too much, they check whether you qualify for Extra Help, state programs, and eligible manufacturer patient-assistance programs, help you apply, and ask your doctor about covered alternatives. Manufacturer copay coupons generally cannot be used for drugs paid for by Medicare.
Common situations
Frequently asked
Yes. Tell your advocate which medication it is and who prescribes it. Your advocate calls the office, makes sure the renewal request reached your doctor, and keeps following up with the office and your pharmacy. Advocates work business hours, so if you will run out before then, ask your pharmacist whether they can give you an emergency supply. If you have a medical emergency, call 911.
Your advocate finds a doctor near you who accepts Medicare and is taking new patients, books the first visit, and sends over your records and medication list so the new doctor can take over your prescriptions.
No. Your doctors still prescribe and your pharmacist still fills. Your advocate makes the calls and does the follow-up between them so a refill or approval does not stall.
Your advocate checks whether you qualify for Extra Help, the Medicare program that lowers Part D premiums and copays. They also screen for state programs and manufacturer patient-assistance programs that permit participation in your circumstances, help you apply, and follow up until you hear back. Manufacturer copay coupons generally cannot be used for drugs paid for by Medicare.
Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare covers qualifying services.
Check your eligibility with a Pinnie advocate today.
Covered by Traditional Medicare
