Meet your personal healthcare advocate — here to help you navigate your care, covered by Traditional Medicare
Your Pinnie advocate handles the phone calls, paperwork, and coordination — at $0 cost to you.
Trusted by Medicare members across all 50 states
How it works
Three simple steps to better care
Quick virtual physician visit
A brief 15-minute video call with one of our physicians to understand your health needs and get you started.
Get matched with your advocate
We pair you with a licensed advocate who specializes in your specific health concerns and speaks your language.
Ongoing personalized support
Your advocate handles calls, paperwork, and coordination so you can focus on what matters. No time limits, no extra cost.
How can we help
Your advocate handles it all
Medicare Phone Calls
We call Medicare so you don't have to sit on hold for 3 hours.
Find the Right Doctor
We find you a specialist who accepts Medicare and speaks your language.
Organize Your Care
We organize your medications, appointments, and paperwork in one place.
Fight Denied Claims
We fight denied claims and appeal on your behalf.
Connect to Resources
We connect you with food assistance, transportation, and home care services.
Doctor Coordination
We coordinate between all your doctors so nothing falls through the cracks.
Meet your advocates
Real people who fight for your care
Your Pinnie advocate is a licensed healthcare professional who has dedicated their career to helping patients like you. They are not customer service reps — they are nurses, social workers, and certified navigators.
Licensed Professionals
Every advocate is a registered nurse, licensed clinical social worker, or certified care navigator with years of hands-on healthcare experience.
100% LicensedCertified & Vetted
Our advocates hold professional certifications and undergo rigorous background checks. Your safety and trust come first.
HIPAA CertifiedCommitted to Patients
They chose this work because they believe no one should navigate the healthcare system alone. Your advocate is personally invested in your wellbeing.
Patient-FirstSpecialized Expertise
Whether you're dealing with cancer, heart disease, diabetes, or chronic pain, your advocate brings deep knowledge of your specific condition.
Specialist MatchYou shouldn't have to navigate healthcare alone
Whether you need help with your own care or you're caring for a loved one, your Pinnie advocate handles the hard parts.
I need help with my own care
- Tired of being on hold with insurance?
- Overwhelmed by medical paperwork and bills?
- Struggling to coordinate between multiple doctors?
- Don’t know what benefits you qualify for?
I'm caring for a loved one
- Worried your loved one isn’t getting the care they need?
- Exhausted from managing someone else’s healthcare?
- Don’t know what benefits they qualify for?
- Struggling to coordinate between their doctors?
Do you have Traditional Medicare?
An Experience Patients Love
What our community is saying
Team up with a care advocate for better healthcare, anytime, covered by Traditional Medicare.
Frequently Asked Questions
Common questions, honest answers
How is this really free?
Pinnie is covered by Traditional Medicare, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there's no extra charge to you. No hidden fees, no surprise bills. If you have Traditional Medicare, you're eligible.
Will my doctor know about this?
Yes, and that's a good thing. Your advocate works alongside your doctors, not instead of them. We can share updates with your care team (with your permission) so everyone stays on the same page. Many doctors appreciate having an advocate involved because it means their patients are more likely to follow through on care plans.
What if I don't like my advocate?
We want you to feel comfortable with the person helping you. If it's not the right fit for any reason, just let us know and we'll match you with someone new. No hard feelings, no awkward conversations. The most important thing is that you have someone you trust.
How is this different from what my doctor already does?
Your doctor focuses on diagnosing and treating you during your appointments. But there's a lot that happens between appointments: dealing with insurance, coordinating prescriptions, finding specialists, understanding bills. That's where your advocate comes in. We handle the stuff that falls through the cracks so your doctor can focus on your health.
Can my family be involved?
Absolutely. Many of our patients have a family member who helps manage their care, and we love working with them. With your permission, your advocate can loop in your family members or anyone else you trust. They can join calls, get updates, and help make decisions together with you. You're always in charge of who's involved.
What happens if I need to go to the hospital?
Your advocate doesn't disappear when things get serious. That's when you need us most. If you're hospitalized, we can help coordinate with the hospital team, make sure your other doctors are informed, and help plan your transition home. We'll also help you understand any new medications or follow-up appointments before you leave.
How do I get started if I'm not good with computers?
You don't need a computer at all. Just call us at (929) 244-2339 and a real person will pick up. We can do everything over the phone: signing up, meeting your advocate, and getting help with your care. If you do want to use our website, your advocate or a family member can walk you through it. But the phone works just fine.