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Massachusetts Care Advocate · Pinnie

Your care advocate in Massachusetts.

Medicare navigation, doctor coordination, insurance appeals, and community resources — all handled by a dedicated Pinnie advocate who knows Massachusetts's healthcare landscape. Covered by Traditional Medicare.

  • Medicare and insurance calls, handled
  • Massachusetts specialists found and booked
  • Denied claims appealed and overturned
  • MassHealth and local resources connected

Most patients pay nothing out of pocket.

Get matched with an advocateOr call (929) 244-2339

Covered by Traditional Medicare

3+ hours

Your advocate handles the hold times so you do not have to.

is the average hold time when calling Medicare during peak periods

How Pinnie works

A licensed clinician who actually picks up the phone.

Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.

  1. An older woman at her kitchen table working on a laptop with a coffee mug beside her.

    Step 1

    Match

    Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.

  2. An older man in his living room laughing on a phone call.

    Step 2

    Connect

    Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.

  3. A grandmother walking on a tree-lined park path holding hands with her young granddaughter.

    Step 3

    Carry on

    Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.

Ready when you are

Stop fighting the system alone.

A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

What your advocate handles in Massachusetts

Real help. Not a directory.

Your advocate knows Massachusetts's Medicare landscape, hospital systems, and community resources. They handle everything from insurance calls to specialist appointments to benefit applications.

  • Medicare & Insurance Navigation

    • Call Medicare and MassHealth on your behalf for benefits, claims, and coverage questions
    • File prior authorizations and appeal denied claims with supporting documentation
    • Review medical bills for errors and resolve billing disputes with providers
    • Help you understand your coverage options during Open Enrollment

  • Doctor Coordination & Specialist Access

    • Find specialists in Massachusetts who accept Medicare and are taking new patients
    • Schedule appointments, transfer records, and verify network status before you book
    • Coordinate between your primary care doctor and all your specialists
    • Follow up on referrals, lab results, and care plan changes across providers

  • Massachusetts Resources & Support

    • Connect you with Massachusetts Executive Office of Elder Affairs programs and local aging services
    • Arrange transportation, home health aides, and meal delivery programs
    • Help you apply for MassHealth, Extra Help, and other assistance programs
    • Find support groups, senior centers, and community resources near you

One phone call away from a real advocate.

Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

From our advocates

How a Pinnie advocate helps patients in Massachusetts.

Healthcare navigation in Massachusetts

Massachusetts Medicare beneficiaries face the same challenges as patients nationwide: long hold times with Medicare, specialists who are not accepting new patients, denied claims, and a healthcare system that assumes you can navigate it alone. Your Pinnie advocate handles all of it. They make the phone calls, file the paperwork, coordinate between your doctors, and connect you with Massachusetts-specific resources through the Massachusetts Executive Office of Elder Affairs. You get a single point of contact who knows your full medical picture and fights for your care.

What your advocate actually does

Your advocate is not a call center. They are a licensed professional assigned to your case who learns your medical history, your providers, your medications, and your goals. They call Medicare on your behalf, schedule specialist appointments, appeal denied claims, reconcile your medication list, arrange transportation, and follow up until every open item is resolved. They work with MassHealth and local programs to make sure you are getting every benefit you qualify for.

Local resources in Massachusetts

Every state has programs most residents never hear about. In Massachusetts, your advocate connects you with the Massachusetts Executive Office of Elder Affairs, Meals on Wheels, LIHEAP energy assistance, Medicare Savings Programs, and dozens of local and county-level services. They screen you for eligibility, fill out the applications, and follow up until you are enrolled. Most patients qualify for at least two programs they were never told about.

Frequently asked

Common questions, honest answers.

Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.

You don’t have to do this alone.

Get matched with a Pinnie advocate today.

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Covered by Traditional Medicare

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