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El Paso, TX Care Advocate · Pinnie

Your care advocate in El Paso.

Medicare navigation, doctor coordination, insurance appeals, and community resources — all handled by a dedicated Pinnie advocate who knows the El Paso healthcare landscape. Covered by Traditional Medicare.

  • Medicare and insurance calls, handled
  • El Paso specialists found and booked
  • Denied claims appealed and overturned
  • Local resources and programs connected

Most patients pay nothing out of pocket.

Get matched with an advocateOr call (929) 244-2339

Covered by Traditional Medicare

3+ hours

El Paso patients deserve better than hold music.

is the average hold time when calling Medicare during peak periods

How Pinnie works

A licensed clinician who actually picks up the phone.

Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.

  1. An older woman at her kitchen table working on a laptop with a coffee mug beside her.

    Step 1

    Match

    Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.

  2. An older man in his living room laughing on a phone call.

    Step 2

    Connect

    Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.

  3. A grandmother walking on a tree-lined park path holding hands with her young granddaughter.

    Step 3

    Carry on

    Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.

Ready when you are

Stop fighting the system alone.

A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

What your advocate handles in El Paso

Real, local help. Not a directory.

Your advocate knows the El Paso provider landscape, hospital systems, and community resources. They handle everything from insurance calls to specialist appointments to benefit applications.

  • Medicare & Insurance Navigation

    • Call Medicare and Texas Medicaid / STAR+PLUS on your behalf for benefits, claims, and coverage questions
    • File prior authorizations and appeal denied claims with supporting documentation
    • Review medical bills for errors and resolve billing disputes with providers
    • Help you understand your coverage options during Open Enrollment

  • Finding Doctors in El Paso

    • Find specialists in El Paso who accept Medicare and are taking new patients
    • Verify network status and credentials before you book
    • Schedule appointments at hospitals and clinics near El Paso
    • Transfer your records and coordinate between all your providers

  • El Paso Resources & Support

    • Connect you with Texas Health and Human Services programs near El Paso
    • Arrange local transportation, home health aides, and meal delivery
    • Help you apply for Texas Medicaid / STAR+PLUS, Extra Help, and other assistance programs
    • Find support groups, senior centers, and community resources in El Paso

One phone call away from a real advocate.

Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

From our advocates

How a Pinnie advocate helps patients in El Paso.

Healthcare navigation in El Paso

Medicare beneficiaries in El Paso face the same challenges patients face nationwide: long hold times with Medicare, specialists who are not accepting new patients, denied claims, and a healthcare system that assumes you can navigate it alone. But El Paso also has its own landscape of hospital systems, provider networks, and community resources. Your Pinnie advocate knows both — the federal system and the local one. They make the calls, file the paperwork, and connect you with resources specific to the El Paso area.

What your advocate actually does

Your advocate is not a call center. They are a licensed professional assigned to your case who learns your medical history, your providers, your medications, and your goals. They call Medicare on your behalf, find specialists in El Paso who accept your plan, appeal denied claims, reconcile your medication list, arrange local transportation, and follow up until every open item is resolved. They are your single point of contact in a system that normally has none.

Local resources near El Paso

Every community has programs most residents never hear about. In the El Paso area, your advocate connects you with the Texas Health and Human Services, local Meals on Wheels chapters, community ride programs, LIHEAP energy assistance, Medicare Savings Programs, and county-level services. They screen you for eligibility, fill out the applications, and follow up until you are enrolled. Most patients qualify for at least two programs they were never told about.

Pinnie is available across Texas. Covered by Traditional Medicare.

Frequently asked

Common questions, honest answers.

Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.

You don’t have to do this alone.

Get matched with a Pinnie advocate today.

Get matched

Covered by Traditional Medicare

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