EOB explanations, billing error identification, dispute scripts, and hospital financial assistance programs. Text us and we walk you through it.
Pinnie Direct
Text message
I got a bill for $1,200 after a CT scan. Medicare was supposed to cover it.
Let's figure out what happened. A few questions: 1. Was the CT scan ordered by your doctor? 2. Was it done at a hospital outpatient facility or a freestanding imaging center? 3. Do you have the Explanation of Benefits (EOB) from Medicare? The facility type matters because hospital outpatient has a separate facility fee that imaging centers do not charge.
Hospital outpatient. I have the EOB.
That facility fee is likely most of the $1,200. Check the EOB for a line that says "facility fee" or "outpatient hospital." If Medicare approved the claim, your 20% share of a CT scan is usually $60-120, not $1,200. If the amount looks wrong, I can give you a script to call the hospital billing department. Want me to walk through it?
How it works
Name, date of birth, state, and a sentence about what you need. No insurance card, no Medicare number, no password.
Your messaging app opens with our number and a short greeting already typed. Tap send.
Usually within minutes. A doctor's name and phone number. A yes-or-no on coverage. The ride program for your county. Short, plain, specific.
Bill Help
About a minute to sign up. Your first answer is usually a few minutes after that.
Need a cardiologist, eye doctor, or psychiatrist who accepts Medicare and is taking new patients? Text us your location and we text back names, addresses, and phone numbers.
Text us your coverage question and get a plain-language answer from CMS data. Not a link to a 400-page PDF.
Home aides, meals, caregiver support, and Medicaid waiver programs. We find your local resources and text you the numbers.
Tell us a little about yourself, then send your first text. Most questions get a specific answer within minutes.
