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Misdiagnosis · Pinnie

Something is off. You can feel it.

When the diagnosis doesn't fit and the treatment isn't working, your Pinnie advocate gathers your records, lines up the right second opinion, and makes sure your symptoms are heard. Covered by Traditional Medicare.

  • Pull every record and image, fast
  • Schedule second and third opinions
  • Document the symptoms that got dismissed
  • Get the right specialist on the case

Most patients pay nothing out of pocket.

Get matched with an advocateOr call (929) 244-2339

Covered by Traditional Medicare

Maria V., Registered Nurse
Advocate

Maria V.

Registered Nurse · 18 yrs

Specialties

  • Diagnostic Workup
  • Symptom Documentation
  • Specialist Referrals

Experience

Maria has spent eighteen years on inpatient and outpatient floors. She knows what a thin chart looks like, where the missing test is, and which specialist sees the cases other clinics give up on. When she calls a referral office for you, the appointment lands faster than it would for the patient calling alone.

Priya S., Experienced Care Navigator
Advocate

Priya S.

Experienced Care Navigator · 12 yrs

Specialties

  • Records Retrieval
  • Insurance Appeals
  • Prior Authorizations

Experience

Priya has spent twelve years inside insurance navigation. She gets full chart releases through hospital portals, files the prior auths that second-opinion specialists need, and writes the appeals that overturn denials for advanced imaging and out-of-network referrals. She is fast and she is patient.

Elena P., Registered Nurse, BSN
Advocate

Elena P.

Registered Nurse, BSN · 19 yrs

Specialties

  • Diagnostic Errors
  • Patient Advocacy
  • Records Review

Experience

Elena spent ten years in critical care before becoming a full-time patient advocate. She has read thousands of charts and knows what a missed diagnosis looks like on paper. She builds the symptom timeline that finally gets a specialist to take the case seriously, and she sits with you through the appointment when needed.

How Pinnie works

A licensed clinician who actually picks up the phone.

Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.

  1. An older woman at her kitchen table working on a laptop with a coffee mug beside her.

    Step 1

    Match

    Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.

  2. An older man in his living room laughing on a phone call.

    Step 2

    Connect

    Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.

  3. A grandmother walking on a tree-lined park path holding hands with her young granddaughter.

    Step 3

    Carry on

    Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.

Ready when you are

Stop fighting the system alone.

A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

How we help with misdiagnosis

Real, specific help. Not a brochure.

A misdiagnosis is rarely solved in one visit. It needs records, a clean timeline, the right specialist, and someone who has done this dozens of times. Here is exactly what your Pinnie advocate handles for you.

  • Second Opinion Coordination

    • Identify top specialists for second and third opinions
    • Gather and transfer all medical records, imaging, and lab work
    • Schedule consultations with specialists in your insurance network
    • Prepare a comprehensive symptom timeline for new providers

  • Medical Record Review

    • Request complete medical records from all treating providers
    • Organize records chronologically for easier specialist review
    • Identify gaps in testing or overlooked symptoms
    • Ensure all relevant imaging and pathology are included

  • Patient Advocacy

    • Help you articulate your symptoms and concerns clearly to doctors
    • Ensure dismissed or overlooked complaints are documented
    • Coordinate communication between your current and new providers
    • Connect you with patient advocacy organizations if needed

Stories from our patients

Pinnie has helped thousands of patients

Member stories. Some details changed for privacy.

  • Three doctors said it was anxiety. My Pinnie advocate got my records to a neurologist who found the actual problem on the first visit.

    Patricia, 74 · Rochester, NY

  • I'd been treated for the wrong condition for two years. My advocate built a symptom timeline so clear, the new specialist had a working diagnosis within a week.

    Walter, 67 · Syracuse, NY

  • My old MRI never made it to the new doctor. My advocate tracked it down, got it released, and walked the disc to the office before my appointment.

    Joyce, 69 · Westchester, NY

  • Insurance denied the second opinion. My advocate appealed it citing my recent labs and they reversed it in nine days. I finally got a real answer.

    George, 71 · Staten Island, NY

One phone call away from a real advocate.

Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

From our advocates

How a Pinnie advocate actually helps with misdiagnosis.

Pulling every record so the next doctor sees the full picture

Most misdiagnoses persist because the next clinician only sees a fraction of the story. Your advocate requests records from every provider you have seen, including imaging files on disc, pathology slides, lab trends, and clinic notes. They organize the records in chronological order with the relevant findings flagged at the top. By the time the second opinion happens, the new doctor walks in already informed. That alone changes how the visit goes.

Building a symptom timeline that gets taken seriously

When you have explained your symptoms to enough doctors, the story starts to shorten. Important details fall away. Your advocate sits with you and rebuilds the timeline: when each symptom started, what made it worse, what tests were run, what was tried, what was dismissed. The result is a one-page document that a busy specialist actually reads. That document is often what turns a vague complaint into a real diagnostic workup.

Routing the case to a clinician who has seen your presentation before

The specialist who finally finds your diagnosis is not always the most famous name in the city. It is the one who sees your kind of presentation often enough to recognize it. Your advocate identifies clinicians by what they actually treat, not just their title, and then schedules the consult inside your insurance network. When the right person needs an out-of-network exception, your advocate files it and follows it through.

Pushing back when concerns get dismissed

Patients who are told it is anxiety, weight, or aging when it is something else have one thing in common: they were not heard. Your advocate handles that pushback for you. They call providers directly to clarify what was missed, document dismissive notes that landed in your chart, and challenge them in writing when needed. When a referral or test is denied, your advocate writes the appeal and follows up until it lands. You don't have to learn the right language. That's their job.

Frequently asked

Common questions, honest answers.

Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.

You don’t have to do this alone.

Get matched with a Pinnie advocate today.

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Covered by Traditional Medicare

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