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Chronic Pain · Pinnie

Living in pain is hard enough.

Finding good care shouldn't be a second full-time job. That's what your Pinnie advocate is here for. A real person who handles the phone calls, the prior auths, and the paperwork. Covered by Traditional Medicare.

  • Find a pain specialist who actually listens
  • Get prior auths approved without the hold music
  • Coordinate physical therapy and refills
  • Appeal denied claims, line by line

Most patients pay nothing out of pocket.

Get matched with an advocateOr call (929) 244-2339

Covered by Traditional Medicare

Maria V., Registered Nurse
Advocate

Maria V.

Registered Nurse · 18 yrs

Specialties

  • Chronic Pain
  • Pain Management
  • Medical Insurance

Experience

Maria spent eleven years on a hospital pain management team before joining Pinnie. She knows which medications, procedures, and therapy programs actually work, and how to write the documentation that gets denials reversed. When you call, she answers.

Karen T., Licensed Clinical Social Worker
Advocate

Karen T.

Licensed Clinical Social Worker · 14 yrs

Specialties

  • Chronic Pain
  • Behavioral Health
  • Insurance Appeals

Experience

Karen spent nearly a decade as a clinical social worker in an outpatient pain clinic. She knows chronic pain disrupts sleep, mood, work, and family life. She finds behavioral health support that fits and has filed hundreds of appeals when therapy visits get denied.

David L., Experienced Care Navigator
Advocate

David L.

Experienced Care Navigator · 22 yrs

Specialties

  • Chronic Pain
  • Medicare Benefits
  • Durable Medical Equipment

Experience

David has spent twenty-two years helping older adults make sense of Medicare. He knows which durable medical equipment gets covered without a fight, and handles the prescription, the prior auth, and the vendor coordination. He is the person you want the day Medicare sends a denial letter.

How Pinnie works

A licensed clinician who actually picks up the phone.

Every Pinnie advocate is a registered nurse, licensed social worker, or experienced care navigator. They handle your care directly: scheduling, prior auths, appeals, and coordinating between providers. A supervising physician backs them up for clinical oversight.

  1. An older woman at her kitchen table working on a laptop with a coffee mug beside her.

    Step 1

    Match

    Tell us about your condition and your insurance. We pair you with an advocate whose background fits your situation. Most patients are matched within a day.

  2. An older man in his living room laughing on a phone call.

    Step 2

    Connect

    Call your advocate directly. They know your case the moment you pick up. No phone tree, no transfers, no callbacks.

  3. A grandmother walking on a tree-lined park path holding hands with her young granddaughter.

    Step 3

    Carry on

    Your advocate handles the appointments, the prior auths, the appeals, and the calls. As long as you need help, they are on it. Covered by Traditional Medicare.

Ready when you are

Stop fighting the system alone.

A licensed Pinnie advocate can be on your case today. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

How we help with chronic pain

Real, specific help. Not a brochure.

Chronic pain rarely lives in one specialty. Treatment touches pain management, physical therapy, behavioral health, and a stack of insurance forms. Here's exactly what your Pinnie advocate handles for you, end to end.

  • Pain Management Coordination

    • Find pain management specialists who accept your insurance
    • Research multimodal treatment options including physical therapy and interventional procedures
    • Coordinate referrals between primary care and pain specialists
    • Help you track pain levels, triggers, and treatment responses

  • Medication & Treatment Support

    • Navigate prior authorizations for pain medications and procedures
    • Coordinate prescription refills across multiple providers
    • Research non-opioid pain management programs in your area
    • Connect you with covered physical therapy and rehabilitation services

  • Advocacy & Quality of Life

    • Ensure your pain concerns are documented and taken seriously
    • Help you prepare for appointments with pain journals and symptom logs
    • Connect you with chronic pain support groups and mental health resources
    • Assist with disability paperwork and workplace accommodation letters

Stories from our patients

Pinnie has helped thousands of patients

Member stories. Some details changed for privacy.

  • I was on hold for three hours before I called Pinnie. By the next morning, my advocate had me a new specialist and a refill on the way.

    Margaret, 73 · Queens, NY

  • My pain doctor stopped taking Medicare. I was ready to give up. My advocate found me three new options the same week, all in network.

    Robert, 75 · Yonkers, NY

  • After my back surgery, the bills were unreal. My advocate sat with me on the phone with the hospital until every wrong charge was reversed.

    Linda, 65 · Newark, NJ

  • I'd been turned down for physical therapy twice. My Pinnie advocate wrote the appeal. Approved in eight days. I'm walking again.

    James, 78 · Trenton, NJ

One phone call away from a real advocate.

Your advocate is a licensed nurse, social worker, or care navigator. Covered by Traditional Medicare.

Get matched with an advocateOr call (929) 244-2339

From our advocates

How a Pinnie advocate actually helps with chronic pain.

The pain doctor you need depends on what is actually going on

Chronic pain is the umbrella term, but the doctor you actually need depends on what's going on. Lower-back nerve pain calls for a different specialist than fibromyalgia or migraine, and the specialists vary in how seriously they take certain conditions. Your advocate starts by asking what your pain looks like day to day (where it is, when it flares, what's been tried), then matches you to clinicians who have a real track record with your specific kind of pain. Before each visit, your advocate prepares a one-page summary so you spend the appointment getting answers, not retelling your history from scratch.

What Medicare actually pays for in pain care, and how to use it

Most patients arrive thinking the choices are 'take more medication' or 'live with it.' Traditional Medicare actually covers a wide range of options: physical therapy, interventional procedures like nerve blocks and trigger-point injections, cognitive behavioral therapy for pain, durable medical equipment such as TENS units and braces, and several non-opioid medications. The catch is that each one needs the right paperwork (referrals, prior authorizations, documented step therapy) and the denial rate is high when offices file these on autopilot. Your advocate handles the paperwork, follows up until decisions land, and files appeals when the first answer is no.

A plan that holds up on a bad pain day

Pain doesn't only show up when you're at the doctor. It changes how you sleep, what you eat, how often you can leave the house, and how easy it is to keep up with work or family. Your advocate helps build a plan that addresses all of it: pacing strategies, sleep coordination, mental-health support, mobility aids, transportation to appointments. Then writes it down so you have something to share with new providers as your team changes over time. The goal is a plan that holds up on a bad pain day, not a brochure of recommendations that assumes you have unlimited energy to follow them.

Pushing back when you've been dismissed

Patients with chronic pain are second-guessed more than almost any other group in medicine. Your advocate handles that pushback for you. They call providers directly to clarify your symptoms, document what was said in the visit, and challenge dismissive notes that go in your chart. When a procedure gets denied or a referral gets lost, your advocate writes the appeal and follows up until something moves. You don't have to learn the right language or fight for yourself. That's their job, and they have done it hundreds of times.

Frequently asked

Common questions, honest answers.

Pinnie is covered by your Traditional Medicare plan, the same way your doctor visits are covered. Medicare pays us to help you navigate your care, so there is no extra charge to you. No hidden fees, no surprise bills.

You don’t have to do this alone.

Get matched with a Pinnie advocate today.

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Covered by Traditional Medicare

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